STEP-BY-STEP SUGARGOO GUIDE!
step 1
CREATE AN ACCOUNT
Start by creating an account on Sugargoo, a shopping agent that acts as a middleman for purchases from Chinese e-commerce sites.
Click the button below to be linked to the Sugargoo registration page.
STEP 2
BROWSE FOR ITEMS
Explore WHERETWOCOP.COM for items, or search for products on popular Chinese e-commerce sites like Taobao or Weidian.
If you find an item on WHERETWOCOP.COM, click the "Buy on Sugargoo" button.
If you find an item on another site, copy the link of that item and paste it into Sugargoo.
STEP 3
ADD TO CART
After selecting your item and it's in Sugargoo, make sure to choose all the correct product details (e.g., size, color).
Note that the price is shown in Chinese Yuan, but it will be converted to your currency when you pay.
Agree to the terms and conditions, then click the "Add to Cart" button to proceed.
STEP 4
CHECKOUT
Open your cart to review the items. Select the item that you just added to your cart.
Note that some items may have an additional local shipping fee (cost for the seller to ship the item to Sugargoo).
Click the "Checkout" button to proceed.
STEP 5
ADDITIONAL SERVICES
On the checkout page, you can choose optional services such as custom photos, reinforcement packaging, mannequin try-on, and shoe box removal. By deafult, Sugargoo will provide five free QC photos.
Apply any available coupons to your order. Click the "Go to Pay" button to proceed.
STEP 6
MAKE THE PURCHASE
Select the destination country (the country you're shipping to) for the item. If you're shipping the item to the USA, set the destination country to the USA.
Use your preferred payment method to complete the purchase. Options include credit cards, PayPal, or other payment services (we recommend PayPal). Before you pay, you will be asked to enter your payment password.
Once you have paid, this step is complete.
step 7
WAIT FOR ARRIVAL
After successfully paying for your item, wait for the seller to ship it to the Sugargoo warehouse. This can take anywhere from 1-10 days, although sometimes it can take longer. You'll receive a notification once it arrives.
step 8
PACKING CENTER
The packing center displays all the items you have stored in the warehouse. It also shows product details such as price, weight, and QC photos.
Select the items you want to ship and click the "Submit Parcel" button to proceed.
step 9
PARCEL SERVICES
On the parcel submission page, you have the option to select additional parcel services such as corner protection, vacuum packaging, parcel photo, and many more.
Add the address that you would like to ship this parcel to. Make sure all details are correct!
STEP 10
SHIPPING OPTIONS
Choose a shipping line (we recommend EMS), and entrust Sugargoo with the declaration of the parcel.
We highly recommend that you purchase parcel insurance equal to the cost of all items in the parcel, plus the shipping cost.
Finally, select shipping coupons and click "Checkout" to proceed.
step 11
PAY FOR SHIPPING
Pay for shipping, basically the same as paying for an item.
Use your preferred payment method to complete the purchase. Options include credit cards, PayPal, or other payment services (we recommend PayPal).
step 12
DONE
Congratulations! You have successfully purchased and shipped your item!
Tracking number and shipping info will be provided by Sugargoo within a couple days after the payment is complete.
We hope this basic guide was helpful! If you need further assistance with purchasing items, please send us a DM.